Terms of Service.

Effective Date: August 30, 2025 Last Updated: August 30, 2025

1. Parties and Acceptance

These Terms of Service constitute a legally binding agreement between Salfati Group GmbH, a Swiss limited liability company (CHE-292.423.728), and you. By accessing salfati.group or using our services, you acknowledge agreement to these Terms.

2. Definitions

• Services: AI consulting, development, implementation, and professional services
• Deliverables: Work product, code, documentation, or output provided
• Client Data: Data, information, or materials provided for processing
• Salfati IP: Proprietary technology, methodologies, frameworks, and know-how
• Contract: Separate written agreement superseding these Terms

3. Services

Salfati Group provides enterprise AI solutions including development and deployment of AI agents, process automation, custom AI model development, strategic consulting, and technical implementation. Services are performed in accordance with Swiss professional standards and industry best practices. Specific deliverables, timelines, and acceptance criteria are defined in separate Contracts.

4. Intellectual Property Rights

Unless explicitly stated in a written Contract, Salfati Group retains all rights to core technology, methodologies, infrastructure, tools, know-how, improvements, documentation, and website content. Upon full payment, Client receives a non-exclusive, non-transferable license to use Deliverables solely for internal business purposes, subject to Contract restrictions.

Client retains all Client Data rights. Data is not used to train AI models and is processed solely for Services provision. Upon termination, data is returned or destroyed per Contract terms. Any feedback or suggestions provided by Client becomes our property and may be used without restriction or compensation. Client shall not reverse engineer, disassemble, decompile, modify, translate, copy, or transfer rights to any Software or Deliverables, except as expressly prohibited by applicable law or where source code was explicitly provided.

5. Client Obligations

Client shall provide accurate information, ensure legal right to provide Client Data, comply with applicable laws, provide timely feedback, maintain backups, not violate system security, and not use Services for unlawful purposes or unauthorized access.

6. Confidentiality

Each party maintains confidentiality of the other's information and uses it solely for performance under these Terms. Confidentiality obligations exclude information that is publicly available, rightfully known prior to disclosure, independently developed, or legally required to be disclosed.

7. Data Protection

Personal data processing complies with the Swiss Federal Act on Data Protection (nDSG) and our Privacy Policy. When processing personal data, Salfati Group acts as a data processor, processing only per Client instructions, implementing security measures, assisting with compliance, and deleting or returning data upon termination. Client Data is never used to train, improve, or develop our AI models without explicit written consent.

8. Payment Terms

Fees are specified in separate Contracts or Statements of Work. Invoices are due within 30 days of receipt in Swiss Francs unless otherwise agreed. Late payments incur interest at the statutory rate under Swiss CO Art. 104. Fees exclude taxes; Client is responsible for all applicable taxes except those on Salfati Group's income.

9. Warranties and Disclaimers

Each party warrants it has full corporate authority to enter these Terms, will comply with applicable laws, and will not infringe third-party intellectual property rights. Services are warranted to be performed professionally and competently.

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." All other warranties, including merchantability and fitness for a particular purpose, are disclaimed. AI outputs may be unpredictable or contain errors. Specific accuracy rates are not guaranteed. Client remains responsible for reviewing and validating outputs.

10. Limitation of Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM. Salfati Group is not liable for indirect, incidental, special, or consequential damages, lost profits, revenue, business opportunities, or data loss. Limitations do not apply to gross negligence, willful misconduct, death, personal injury, confidentiality breaches, or intellectual property infringement.

11. Indemnification

Client shall defend and indemnify Salfati Group from claims arising from Client's use of Services, Client Data provision, violation of these Terms, or alleged infringement based on Client-specified requirements. Salfati Group shall defend and indemnify Client from third-party claims that Services infringe intellectual property rights, except where based on Client Data or specifications.

12. Term and Termination

These Terms commence upon acceptance and continue until terminated. Either party may terminate for convenience with 30 days written notice, immediately for material breach not cured within 15 days, or immediately for insolvency or business cessation. Upon termination, outstanding fees become immediately due, each party returns or destroys Confidential Information, and Deliverable licenses continue subject to payment.

13. Force Majeure

Neither party is liable for delays or failures due to causes beyond reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labor disputes, or government actions.

14. General Provisions

These Terms are governed by Swiss law, excluding conflict of law principles and international treaties. The exclusive place of jurisdiction is Zug, Switzerland. These Terms and referenced Contracts constitute the entire agreement; Contracts take precedence in case of conflict. Amendments must be in writing and signed by authorized representatives, except website Terms updates may proceed with notice. The parties are independent contractors. Client may not assign these Terms without prior written consent. By using Services, Client agrees to receive electronic communications. Client shall comply with all applicable export and import control laws.

Legal notices: Salfati Group GmbH, Attn: Legal Department, Zählerweg 12, 6300 Zug, Switzerland. Email: legal@salfati.group.

15. Contact Information

For questions regarding these Terms: legal@salfati.group · salfati.group

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.